Policy Update: 2020/10/14
Thank you for visiting the KoPro ("KoPro," "we" or "us") website, ko-pro.black (the "Site"). We ask that you abide the terms and conditions that follow, along with any other terms and conditions that may appear on the Site from time-to-time. Your use of the Site constitutes your agreement with the Terms that follow and we reserve the right to revise these Terms at any time. When we make changes, we will post them here. You agree to check this section periodically to be aware of any changes and your continued use of the Site shall be considered your agreement to any modified Terms. If you do not agree to these Terms, please do not use the Site.
When you purchase something from the Marketplace, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. Your personal information will only be used to fulfil your orders.
We will never see your credit card or billing data. This data is encrypted from the very beginning of processing, a token is created and our payment provider, Stripe, authorize the transaction. At no time do we have access to any of your financial information.
Section 1: Online Store Terms
You must not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of these Terms will result in an immediate termination of your Services.
Section 2: Marketplace Offerings
We make every effort to display as accurately as possible the colors, features, specifications, and details of the Marketplace Offerings available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the Marketplace Offerings will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All Marketplace Offerings are subject to availability, and we cannot guarantee that Marketplace Offerings will be in stock. Certain Marketplace Offerings may be available exclusively online through the Site. Such Marketplace Offerings may have limited quantities and are subject to return or exchange only according to our Return Policy.
We reserve the right to limit the quantities of the Marketplace Offerings offered or available on the Site. All descriptions or pricing of the Marketplace Offerings are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any Marketplace Offerings at any time for any reason. We do not warrant that the quality of any of the Marketplace Offerings purchased by you will meet your expectations or that any errors in the Site will be corrected.
Section 3: Purchase and Payment
We accept the following forms of payment: Credit Card
You agree to provide current, complete, and accurate purchase and account information for all purchases of the Marketplace Offerings made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Shipping prices will differ depending on the country. We may change prices at any time. All payments shall be in Japanese Yen (JPY).
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to placed by dealers, resellers, or distributors.
Section 4: User comments, feedback, and other submissions
If, at our request, you send certain specific submissions or without a request from us you send ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 5: Modifications and Interruptions
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Marketplace Offerings without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site or the Marketplace Offerings.
Section 6: Indemnification
You agree to indemnify, defend and hold harmless KoPro and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 7: Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 8: Changes to This Policy
We do not accept any returns.
We are afraid that we cannot cancel any order once the payment is confirmed.
However, it may be considered if the item is still in preproduction or pre-shipment.
Kindly inform us immediately if the item is broken during the delivery. We will ship the new product A.S.A.P.
This policy lasts for 1 month. If 1 month has passed by since your product's arrival date, we unfortunately cannot offer you an exchange or refund.
To be eligible for an exchange, please note that we require a receipt or proof of purchase as well as photographic evidence of any damages in order to proceed. Your item must be unused and in the same condition that you received it. It MUST be in the original plastic packaging. If the item is removed from the plastic packaging, it is no longer eligible for replacement.
If your request is approved, you may request for a replacement or for a full refund.
Refunds (if applicable):
If you are approved for a refund, a credit will be applied to your credit card or original method of payment with a certain amount of days. Please note that it may take some time before your refund is officially posted within your credit card company or bank.
To apply for an exchange or refund, please contact us at: firstname.lastname@example.org